online safety tips

protect your personal information:

• do not share sensitive personal details such as your address, financial information, or workplace with someone you just met.
• keep conversations within the platform until you feel confident in the person’s intentions.Be Cautious of Suspicious Behavior
• watch for warning signs like overly intense expressions of affection early on, requests for money, or reluctance to meet in a safe public place.
• report and block users who engage in suspicious, abusive, or otherwise inappropriate behavior.Verify Before Trusting:
• take time to get to know someone before meeting them in person or moving conversations to other platforms.
• consider conducting a quick online search or verifying key details about them.Report Concerns:
• use our in-app reporting tools to flag inappropriate behavior or suspicious profiles.
• for serious concerns, contact local authorities and inform us so we can take appropriate action.

meeting in person

choose a safe location

• always meet in a public, well-lit area like a coffee shop, restaurant, or park.
• inform a friend or family member of your plans, including the time and place of the meeting.Provide Your Own Transportation:
• arrange your own way to and from the meeting to maintain independence and control.
• avoid sharing your home address with someone you’ve just met.Stay Sober and Alert:
• limit alcohol or substances that may impair your judgment.
• keep your belongings, especially your phone and wallet, secure.

recognizing scams

be wary of users who:

• ask for money or financial assistance
• share inconsistent or overly dramatic personal stories.
• refuse to video chat or meet in person after an extended period of time.

if you suspect a scam, stop communicating with the person immediately and report them to us. Never send money or share financial details with someone you’ve met online.

safety for vulnerable communities

we strive to create a safe and inclusive environment for all, including members of marginalized or vulnerable communities.

• LGBTQ+ users: Be cautious about disclosing your sexual orientation or gender identity to someone you’re unsure about.
• travel safety: If you’re connecting with someone while traveling to a region with different cultural or legal attitudes, exercise extra caution and research local laws

our commitment to your safety

we actively monitor for inappropriate behavior and take swift action against users who violate our Terms and Conditions. This includes:

• banning accounts that engage in harassment, abuse, or fraud.
• collaborating with law enforcement as necessary to address serious threats.

remember, no safety system is foolproof, and your vigilance is the most effective way to protect yourself.

resource for support

if you ever feel unsafe or need support, consider contacting these resources:

• National Domestic Violence Hotline (U.S.): 1-800-799-7233
• RAINN (Rape, Abuse & Incest National Network): 1-800-656-4673
• LGBT National Help Center: 1-888-843-4564

contact us

if you have any questions or concerns about these Terms, please contact us at: support@hellolighthouse.com